If none of the above resolve the problem, there are a few other troubleshooting tactics you can try. Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us - Microsoft Support. So what are the usual Office 365 problems and how can a business or user solve them?

Install the 64-bit version of Office instead of the 32-bit version

If you're looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren't automatically added to the dock.

• Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).
• If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form.
• If you have ever had to call any tech support or your company's IT team, this is what they will start with.
• If there's a Learn More link on the error message, select that.
• Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again.
• To keep using Word without interruption, choose the option below to reactivate.
• From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription.

How do I manage licenses for people in my organization?

These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. When you install Office it's automatically linked to your Office 365 plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office.

Common Office 365 Issues and Their Troubleshooting Solutions

Its filename is SetupProd_Offscrub.exe, so I’ve gotten in the habit of calling it "OffScrub" myself. So you’ve decided to purchase and equip your business with the Microsoft 365 login troubleshooting Office 365 program, but you encountered an error message in the middle of the installation. Most of the time, you may see an alert that says "It looks like you’re on slow connection" or you notice that the installation client suddenly hangs and closes. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application.

Where to sign in to Office 365 or My Office Account

Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center.



If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. Admins should also see the Office for business tab for more general Office installation issues. To install or check for updates on your Mac, see Check for Office for Mac updates automatically. You can run the Microsoft 365 activation troubleshooter to help you fix activation issues. If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it.