21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.
If that does not work you can try using SFWare PST repair software. The last option in this list is to repair the Outlook data file. Opening Outlook in safe mode means that the application will only open all the necessary files to start the application
At first, I was thinking it may be an issue with certificates, but it's not... I went to a bunch of online TLS tests and the mail server is fine and the certificates are trusted... Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app. I deleted the Apple Mail app from the phone, reinstalled from the App Store. So only wait when some "smarties" from apple IT solve problem in app .
If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.
Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.
Outlook and Office 365 sync issues can be frustrating but are almost always fixable. Start with basic network checks, enable Cached Exchange Mode, and repair your data files if needed. The problem usually occurs due to authentication token mismatches, cached credentials, or browser session conflicts. In this guide, we’ll walk you through every step to fix Office 365 login problems on both Windows and the web version. If your Microsoft 365 suite keeps crashing or you can’t recover lost files, reach out for expert help right awa
The Inbox Repair Tool is an in-built utility from Microsoft to overcome the Outlook PST file corruption issues. Users can fix Outlook PST files using this utility, but firstly you need to locate the Inbox Repair Tool (ScanPST.exe) in their system. We are going to Outlook data file cannot be accessed share a table below with the default location of this utility for different Outlook versions, like Outlook 2010, 2013, or 201
Double-check server names, port numbers, and encryption types in the account settings. Refer to your email provider’s documentation Outlook data file cannot be accessed for accurate details. This whole blog is comprised of various methods and highlights major reasons for the occurrence of several kinds of outlook communication error such as Outlook error 0x800ccc0e. Go to your outlook applications outbox and check for any pending email message
Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.
21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.
At a higher level, the more visible changes that you see involve folders and messages. If ScanPST determines that a specific block of the structure or table is unreadable or corrupted, ScanPST removes it. If that block was part of a specific item in Outlook, the item will be removed when it is validated. It is located in the folder of Outlook data file cannot be accessed your original Personal Folders (.pst) file. For instructions about how to unhide files and folders, see your operating system documentation. The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating syste
If that does not work you can try using SFWare PST repair software. The last option in this list is to repair the Outlook data file. Opening Outlook in safe mode means that the application will only open all the necessary files to start the application
At first, I was thinking it may be an issue with certificates, but it's not... I went to a bunch of online TLS tests and the mail server is fine and the certificates are trusted... Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app. I deleted the Apple Mail app from the phone, reinstalled from the App Store. So only wait when some "smarties" from apple IT solve problem in app .
If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.
Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.
Outlook and Office 365 sync issues can be frustrating but are almost always fixable. Start with basic network checks, enable Cached Exchange Mode, and repair your data files if needed. The problem usually occurs due to authentication token mismatches, cached credentials, or browser session conflicts. In this guide, we’ll walk you through every step to fix Office 365 login problems on both Windows and the web version. If your Microsoft 365 suite keeps crashing or you can’t recover lost files, reach out for expert help right awa
The Inbox Repair Tool is an in-built utility from Microsoft to overcome the Outlook PST file corruption issues. Users can fix Outlook PST files using this utility, but firstly you need to locate the Inbox Repair Tool (ScanPST.exe) in their system. We are going to Outlook data file cannot be accessed share a table below with the default location of this utility for different Outlook versions, like Outlook 2010, 2013, or 201
Double-check server names, port numbers, and encryption types in the account settings. Refer to your email provider’s documentation Outlook data file cannot be accessed for accurate details. This whole blog is comprised of various methods and highlights major reasons for the occurrence of several kinds of outlook communication error such as Outlook error 0x800ccc0e. Go to your outlook applications outbox and check for any pending email message
Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.
21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.
At a higher level, the more visible changes that you see involve folders and messages. If ScanPST determines that a specific block of the structure or table is unreadable or corrupted, ScanPST removes it. If that block was part of a specific item in Outlook, the item will be removed when it is validated. It is located in the folder of Outlook data file cannot be accessed your original Personal Folders (.pst) file. For instructions about how to unhide files and folders, see your operating system documentation. The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating syste